FAQ — Frequently Asked Questions

Are the clothes really like the pictures?

Yes, our photos faithfully represent our products. Each piece is tested and photographed before being listed online, so you’ll receive exactly what you see — no bad surprises.

How do I choose the right size?

You’ll find a detailed size guide on every product page.
If you’re between two sizes, we recommend choosing the larger one for extra comfort and the perfect fit.

What if the size doesn’t fit me?

No worries! You can return your item within 30 days for an exchange or a full refund.
We want you to shop with confidence and be 100% satisfied with your purchase.

How long does shipping take?

Standard delivery usually takes 3–5 business days.
You’ll receive a tracking number as soon as your order ships so you can follow your package step by step.
Shipping is free for orders over €40.

Is shipping free?

Yes, shipping is free for all orders over €40.
For smaller orders, delivery fees are clearly displayed before checkout — no hidden costs.

Are your clothes good quality?

Absolutely. We carefully select pieces that are comfortable, durable, and aligned with current trends.
Each item is thoroughly checked before being shipped.

Is my payment secure?

Yes! All payments are 100% secure thanks to SSL encryption — the same technology used by major online retailers.
You can pay safely by credit card or PayPal.

How can I contact customer service if I have an issue?

You can reach us anytime at neeylaaclothing@gmail.com or directly through our contact form.
We respond within 24 hours.