- Are the clothes really like the pictures ?,
-> Yes, our photos faithfully represent our products. Each piece is tested and photographed before being listed online. No bad surprises: what you see is what you get.
- How do I choose the right size ?,
-> We provide a clear size guide on every product page. If you’re hesitating between two sizes, we recommend taking the larger one for more comfort.
- What if the size doesn’t fit me ?,
-> No worries: you can return the product within 14 days and request an exchange or a refund. Our goal is for you to be 100% satisfied.
- How long does shipping take ?,
-> Standard delivery takes between 7 and 12 business days. You’ll receive a tracking number as soon as your order is shipped so you can follow your package in real time.
- Is shipping free ?,
-> Yes, shipping is free on orders over 40€. For orders below that amount, the fees are clearly displayed before checkout (no hidden costs).
- Are your clothes good quality ?,
-> Yes, we only select pieces that are comfortable, durable, and in line with current trends. Every item is checked before being shipped.
- Is my payment secure ?,
-> Absolutely! All payments are 100% secure through SSL (the same protection used by major online stores). You can pay by credit card or PayPal.
- How can I contact customer service if I have an issue ?,
-> You can contact us anytime via email at neeylaaclothing@gmail.com or directly through our contact form. We reply within 24 hours.
