Terms of Service

Terms of Service — Neeylaa

Last updated: 11/25

Welcome to Neeylaa. These Terms of Service (“Terms”) govern your access to and use of the website www.neeylaa.com (the “Site”) and all services provided by Neeylaa.
By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Site.

1. PURPOSE OF THE SITE

The Site allows users to:

  • browse and purchase products;

  • access personal account information;

  • contact customer support.

The Site is accessible to all users with internet access.

2. ACCEPTANCE OF TERMS

By using the Site, you confirm that you:

  • have read and understood these Terms;

  • are at least the age of majority in your country;

  • have the legal capacity to enter into a contract.

3. ACCESS TO THE SITE

We strive to keep the Site accessible at all times, but availability may be interrupted for maintenance or for reasons beyond our control.

Neeylaa is not responsible for:

  • service interruptions,

  • technical failures,

  • temporary inaccessibility.

4. ACCOUNT CREATION

Creating an account is optional but recommended for order tracking and faster checkout.

You agree to:

  • provide accurate, up-to-date information,

  • keep your login credentials confidential,

  • notify us of any unauthorized use of your account.

Neeylaa may suspend or delete an account in cases of:

  • violation of these Terms,

  • fraudulent activity,

  • request from the account owner.

5. ORDERS

Placing an order on the Site constitutes acceptance of:

  • these Terms,

  • the Pricing Policy,

  • the Shipping Policy,

  • the Return Policy.

We reserve the right to refuse or cancel an order in cases of:

  • suspected fraud,

  • misuse of the system,

  • stock issues,

  • incomplete or incorrect information.

6. PRODUCTS

We aim to describe and photograph all products as accurately as possible.
However, slight variations may occur depending on:

  • device screen settings,

  • lighting,

  • display limitations.

These minor differences do not constitute grounds for returns related to product authenticity.

7. PRICING

All prices are listed in euros (€) and include VAT where applicable.

Shipping fees are displayed prior to checkout.
Prices may change at any time, but items will be billed at the rate in effect at the time of purchase.

8. PAYMENT

All payments are securely processed through trusted third-party payment providers.

Accepted payment methods include:

  • credit/debit cards (Visa, Mastercard, etc.),

  • PayPal,

  • Apple Pay / Google Pay,

  • Klarna (if available).

Your payment information is encrypted using SSL technology.

9. SHIPPING

Delivery times, shipping methods, and eligible destinations are detailed in our Shipping Policy.

Neeylaa is not responsible for:

  • delays caused by carriers,

  • incorrect shipping addresses submitted by the customer.

10. RETURNS & RIGHT OF WITHDRAWAL

Return conditions are outlined in our Refund Policy.

To qualify for a return, products must be:

  • unworn,

  • unused,

  • in original condition and packaging.

Return requests must be submitted within the timeframe specified in the Refund Policy.

11. LIABILITY

Neeylaa is not liable for:

  • damages resulting from misuse of the Site,

  • incorrect use of purchased products,

  • any event considered force majeure (technical failures, strikes, etc.).

12. INTELLECTUAL PROPERTY

All content on the Site (text, images, designs, logos, videos) is the exclusive property of Neeylaa.

You may not copy, reproduce, or use any content without written permission.

13. PERSONAL DATA

Neeylaa collects and processes personal data in accordance with our Privacy Policy.

By using the Site, you consent to the collection and use of your data as described in that policy.

14. THIRD-PARTY LINKS

The Site may include links to third-party websites.
We are not responsible for:

  • their content,

  • their privacy practices,

  • their activities.

Use of third-party sites is at your own risk.

15. MODIFICATIONS TO THE TERMS

We may update or modify these Terms at any time.
Changes take effect immediately upon posting.

It is your responsibility to review this page regularly.

16. CONTACT INFORMATION

For any questions regarding these Terms, please contact us:

📩 Email: neeylaaclothing@gmail.com
🌐 Website: www.neeylaa.com